Support

Help & FAQ

Answers to common questions and guides on using Hangul Hero.

Getting Started
What is Hangul Hero?+
Hangul Hero is a language learning app designed to teach Korean vocabulary through the context of real K-drama dialogue. It combines an effective spaced repetition system (SRS) with authentic examples to help you learn the way native speakers learn.
What is TOPIK and what level am I?+
TOPIK (Test of Proficiency in Korean) is the official Korean language test. Hangul Hero organizes vocabulary by TOPIK levels 1 to 6. If you are just starting, you are level 1. If you know basic grammar and a few hundred words, you might be level 2.
Studying
How does the spaced repetition system work?+
Hangul Hero uses a modified SM-2 spaced repetition algorithm. When you study a card, you rate how well you knew it. Cards you struggle with will appear more frequently, while cards you know well will be scheduled further into the future to optimize your memory retention.
How do I add words to my study queue?+
As you browse lessons in the Curriculum section, you can click on vocabulary words that you want to learn to add them to your daily study queue. You will see these words during your standard review sessions.
Can I use Hangul Hero on mobile?+
Yes! Hangul Hero is fully responsive and works well on mobile browsers. A dedicated mobile app for iOS and Android is currently on our roadmap for the future.
Account & Billing
Why am I not getting reminder emails?+
Please check your spam folder and ensure hello@hangul-hero.com is added to your safe senders list. If you previously clicked 'unsubscribe' at the bottom of an email, you will not receive reminders.
How do I cancel my subscription?+
You will be able to manage and cancel your subscription via our billing portal, which is coming soon.
How do I delete my account?+
If you would like to completely delete your account and all associated data, please send an email to hello@hangul-hero.com and we will process your request.

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